Refund policy

Refund & Returns Policy
Last updated: August 2026

We want you to be happy with your purchase. If you're not satisfied, we're here to help.

RETURN WINDOW

- Customers may return most items within 30 days of delivery for a full refund or exchange.
- Customers in the European Union and United Kingdom are entitled to a minimum 14-day right of withdrawal from the date of delivery, in accordance with EU/UK consumer protection law, regardless of reason. Our 30-day window extends beyond this legal minimum.
- The item must be unused, in its original condition, and with all tags/packaging intact.
- To start a return, contact us at support@vesta1988.com with your order number.

REFUND PROCESS

- Refunds are issued to the original payment method.
- We process refunds within 5–10 business days after receiving and inspecting the returned item.
- Original shipping fees are non-refundable unless the return is due to our error (wrong/defective item).
- Return shipping costs are the customer's responsibility, except in cases of error on our part.
- Due to the international nature of our fulfillment, return shipping times may vary depending on the item's origin. We will provide return instructions upon request.

EXCEPTIONS (NON-REFUNDABLE ITEMS)

- Personalized, custom-made, or perishable products.
- Digital downloads, gift cards, or software.
- Final sale items (clearly marked as such at checkout).
- Items returned after the applicable return window (30 days, or 14 days minimum for EU/UK customers).

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the item and packaging. We will cover return shipping and provide a replacement or full refund, at no additional cost to you.

DELAYED OR LOST ORDERS

If your order has not arrived within the estimated delivery window stated in our Shipping Policy, contact us at support@vesta1988.com. We will investigate with the carrier and offer a resolution, which may include a reshipment or refund, depending on the circumstances.

We reserve the right to refuse returns that do not meet the conditions above.

For questions about this policy, contact us at support@vesta1988.com.